Data Deletion Request

Your Rights

You may ask ClickRadius to delete personal data collected or stored in connection with your use of our services, including data associated with a connected platform. The right and available exceptions depend on applicable law, the verified scope, and whether the information must be retained or acted on by another provider.

How to Request Deletion

To request deletion of your data, please contact us at:

info@clickradius.io

Include the following in your request:

• Your full name
• The email address associated with your account
• A description of the data you want deleted

Please do not email passwords, API keys, access tokens, full payment-card numbers, or other credentials. We may request additional information through an appropriate channel when needed to verify identity or authority.

What Happens Next

• We target acknowledgment within two business days and record the request separately from account cancellation.
• We verify the requester and the exact account, client, site, author, public-score, or invitation scope before taking action.
• We target a substantive response within 30 calendar days. If applicable law permits or requires a different period or extension, we will provide an appropriate status notice.
• Our review distinguishes data erased, minimized, retained, outside the verified scope, sent for external action, failed, or still present as a disclosed residual.
• We provide a completion response only for actions supported by evidence; retained or unverified copies are not described as deleted.

What a Deletion Request Does Not Do Automatically

• It does not cancel a subscription, stop an agreed billing period, or replace the cancellation process in the Terms.
• Cancellation and the 90-day read-only offboarding period do not automatically submit a privacy request.
• Published customer content is not automatically removed when service ends. Removal requires separate verified content/provider authority.
• Deleting a local connector or token record may not revoke a credential or erase data held by WordPress, Shopify, Cloudflare, a social/listing provider, an email provider, a payment processor, or another connected system.
• Backups, logs, emails, downloaded reports, browser copies, customer-controlled websites, public caches, and third-party copies may require separate handling or remain as an explained residual.

Data We May Have

Depending on how you use ClickRadius, we may store:

• Account information (name, email, company)
• Website analysis results and scores
• Connected social media account identifiers
• Content generated or published through our platform
• Usage analytics and logs

Some billing, agreement, tax, dispute, fraud/security, and tamper-evident service records may be retained in minimized form when an applicable obligation or approved exception requires it.

We do not sell your data to third parties. See our Privacy Policy for full details.